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Dorothy was travelling on a coach holiday for senior citizens.
When they arrived at the hotel and she was shown to her room she noticed that there was no light in her en-suite bathroom and that there was only a small light over the washbasin. She also saw that there was neither a mat on the bathroom floor nor a non-slip mat in the bath itself. Dorothy asked about mats at reception but was told that the hotel did not have mats for the bathroom. In addition there were no handrails in the bathroom.
The following morning Dorothy took a shower and was particularly careful but she unfortunately slipped on the floor as she stepped out of the shower. Dorothy injured herself and needed eight stitches in her right leg and she suffered severe bruising on her right side, in particular to her ankle and stomach, and also to her right shoulder.
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